General terms & Conditions

PREAMBLE

The following general conditions of sale govern all transactions established on the www.cotebougie.ma web catalog Any order placed on this site assumes that the customer accepts these conditions unconditionally and irrevocably.

OBJECT

This contract is a distance contract the purpose of which is to define the rights and obligations of the parties within the framework of the sale of the products of the company COTE BOUGIE MARRAKECH SARL on the Internet, through the secure payment platform. online from the Center Monétique Interbancaire.

PRODUCTS AND COMPLIANCE

The Products offered for sale are presented on the website www.cotebougie.ma and accompanied by a description. The Products offered by COTE BOUGIE MARRAKECH SARL comply with applicable standards. Items such as photographs, texts, graphics and all the information and characteristics illustrating and / or accompanying the Products are not contractual, which the Customer acknowledges. Consequently, COTE BOUGIE MARRAKECH SARL cannot be held liable for any error or omission of any of these elements or in the event of modification of said elements by suppliers and / or publishers.

ORDERED

Any order will be validated only after acceptance of payment in the event of payment by Credit Card or in the event of validation with the customer if payment on delivery (national). COTE BOUGIE MARRAKECH SARL reserves the right to cancel or refuse an order in the event of a dispute with the Customer on a previous order. COTE BOUGIE MARRAKECH SARL can accept orders within the limits of available stocks. It informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order. If, despite the vigilance of COTE BOUGIE MARRAKECH SARL, the products are unavailable, COTE BOUGIE MARRAKECH SARL will inform the Customer by e-mail as soon as possible. The Customer can then cancel his order and be reimbursed, if applicable, the sums already paid. The definitive or temporary unavailability can in no way engage the responsibility of COTE BOUGIE MARRAKECH SARL, nor can it open up any right to compensation or damages in favor of the Customer.

CLIENT'S OBLIGATIONS

The Customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the Site. The Customer undertakes to communicate the actual elements of information necessary for the performance of the service subject to these conditions, such as that requested online and depending on his situation, in particular his surname, first name, address, telephone and valid e-mail. . The Customer is responsible for the consequences resulting from false or inaccurate information transmitted or whose recovery would be illegal. Once the order has been placed, COTE BOUGIE MARRAKECH SARL sends the Customer an e-mail confirming it. He informs him of the shipment of the Products. The Customer can modify their data in the "my account" section.

PAYMENT METHOD

To pay for your order, you choose the means of payment among those offered by www.cotebougie.ma on the payment page. In this case, the transaction is remitted for debit from your account within the day following the date of the delivery confirmation. Your online payments are secured by the Center Monétique Interbancaire (CMI) which offers a fully secure payment service. The Consumer guarantees Cote Bougie Marrakech SARL that he has the necessary authorizations to use the payment method chosen by him, when validating the Order Form. In the event of payment by bank card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the card issuer and between the Company Cote Bougie Marrakech SARL and its banking establishment apply.

SHIPPING COSTS, CONDITIONS AND DELIVERY TIMES

The delivery is ensured by the competent services of the company ARAMEX. Except in cases of force majeure, delivery times will be within the limits of available stocks, from 2 days to 6 days after validation of the order. COTE BOUGIE MARRAKECH SARL reserves the right to choose the carrier and guarantees the correct delivery of the products. Transport risks are the responsibility of the Internet user upon receipt of the product. The Internet user is required to check the condition of the packaging and the conformity of the product delivered, and, if applicable, make any reservations on the carrier's delivery slip.

RETURNS AND SHIPMENTS

The Internet user must check the products upon arrival and make any reservations and complaints that may be justified. The Internet user has 7 days from receipt of the package. The item must simply be returned in its original, new and complete packaging (with labels) and the Internet user must have previously sent the completed return form available on request.
Product returns are authorized if the package is not opened.

PROOF OF TRANSACTIONS PAID BY CREDIT CARD

The data recorded by the CMI on the online payment platform on behalf of Cote Bougie Marrakech SARL constitute proof of commercial transactions between you and the company Cote Bougie Marrakech SARL.

Shipping 48 / 72 hours
Handmade 100% Artisan
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Eco Friendly Scented Candles

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